Shipping & Delivery
- Prices are quoted exclusive of postage and packing, which will be charged at the rates specified during checkout.
- We endeavour to dispatch your order within 48-hours during the working week: Monday-Friday 9am-5:30pm.
- If your order is received after this time or is received over the weekend or on a bank or public holiday then it will be dispatched the next business day.
- Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as is practical.
Product Returns & Refunds Policy
At the SkinMD (The Kelly Clinic) we offer returns or exchanges within 14 days of purchase once products are returned unopened. Your right to cancel under the Consumer Rights Directive starts from the moment you receive your order. Faulty or damaged goods will be replaced once we are contacted within 7-days of receiving your package. You can return your product in exchange for shop credit, a different product, or a refund to the original payment method used.
The SkinMD is under no legal obligation to provide a refund prior to receiving proof of items being returned or after the 14 day "cooling-off period" has expired.
Please note the following exceptions to our return and refund policy:
Please note: if unwanted goods are not returned in perfect condition, a refund will not be provided. Therefore, please package returns appropriately as we will not be held accountable for items damaged in transit. To initiate a return or exchange, please complete the following steps:Initial contact must be made within 14 days of receipt of product. Please make contact to our customer service department in writing via email firstname.lastname@example.org, and please include following details in the email:
Discount or promotional sales are final and cannot be returned or exchanged.
Returned items must be unopened.
Seal must not be opened or tampered with.
Product must remain in its original packaging.
Returned items must have no visible signs of wear or use or damaged packaging.
A member of our customer service team will be in touch to advise on how to proceed. Faulty, damaged or returned goods must be returned to us within 10 days of approval from our customer service team, to the below returns address:
The order number (i.e #1234)
Reason for return
Attach a clear photo of the product if necessary
Your personal contact details including phone number
The Kelly Clinic, Suite 9, Bon Secours Hospital, Galway, Ireland
Goods can also be returned in person to the clinic, but only once approved after we have been contacted via email with order details. If you are eligible for a refund, we will refund the monetary value of the goods returned only, unless incorrect or faulty items were sent out, in which case the order value and the delivery charges you incurred will be refunded.
Refunds will be made by the original method of payment charged (e.g Paypal, credit card, debit card). Please allow 3-10 business days for refund to be processed.